How we work

Clear plans, steady progress, a confident handover

Accelerators and larger projects follow the same four steps, with your team involved from the first week.

The four steps

What happens, and what you get back

An accelerator takes about four weeks. Larger projects run in phases.

  1. Step 1: Scoping call

    You tell us what you want to improve and what you run today. We ask about your sources, reports, users and deadlines, and say on the call whether an accelerator fits or the work needs a project.

    DeliverableA recommendation on the call

  2. Step 2: Proposal

    We send one short document: the outcome, what is in scope, what success looks like, the plan by week and what we need from you.

    DeliverableProposal with scope and plan

  3. Step 3: Build

    We work in your environment from day one. Every week ends with a short review of what is running, what changed and what we need from you next. Your team works alongside ours, so they are ready to own it.

    DeliverableWorking results every week

  4. Step 4: Handover & Run

    We walk through the results with the people who will own them. Your team gets the runbook, documentation and training, and our Run service can keep it monitored afterwards.

    DeliverableWorking result, runbook and handover

Our principles

How we work with you

These apply to every accelerator, project and managed service.

  • We agree what success looks like before work starts.
  • We build on your data from the first week.
  • Your team works alongside ours and is ready to take over.
  • The work is finished when it works for your team.

Let's find your starting point

Tell us where things stand today, and we'll recommend the best first step.